Billing & Contracts
Frequently Asked Questions
Here is a selection of the most frequently asked billing and contract questions
How do I view or pay my invoice?
Equipment & Service invoices:
You can view and pay your invoice through the online billing portal. You can also call 888-573-0303 ext. 4 to pay over the phone or send a check to: Levifi, PO Box 96595, Charlotte, NC 28296-0595. If you prefer to communicate through e-mail, you can reach us at ar@levifi.com.
Leasing invoices:
View and pay your leasing invoices through one of the following leasing portals:
For any questions, you can reach us also via e-mail at ar@levifi.com
Who do I contact about billing questions or discrepancies?
Our customer service team can answer any questions you may have about your invoice. We can also assist in answering questions regarding invoices from our leasing partners.
How can I change my billing contact or mailing address?
The easiest way is to update your address on the online portal. You can also call or e-mail us.
How are travel and labor charges calculated?
Travel and labor is included in the Levifi White Glove Service agreement. For equipment not covered under a service agreement, Levifi bills in 15-minute (remote) and 1-hour (onsite) increments at $145/hour for labor and round trip travel. Parts and Supplies are billed separately.
What does my service contract include?
Unlimited onsite and remote support from Monday – Friday 8am and 5pm. Parts, supplies (excluding paper and staples) as well as print related IT support, such as reloading print drivers or setting up scan to e-mail and folder. It also includes unlimited training.
What are the end of lease options/process?
Option 1: trade the copier(s) to the most suitable device capable of handling your current and future document printing/handling needs.
Option 2: keep equipment in place. Our leases don’t auto-renew for another year, so you have the option to go month to month.
Option 3: return the equipment. Reach out to us at info@levifi.com or 888-573-0303 ext. 2 to initiate the return process and receive a quote to ship the equipment back to the leasing provider.
Why is my bill higher than the amount on our lease?
As the equipment gets older, the service cost is assessed on an annual basis. Speak with your technology consultant to see if a fixed service price option is advantageous.
How can I avoid finance charges?
Enrolling in e-mail billing will eliminate the time delay of “snail mail” and give you more notice on upcoming due dates. We also encourage ACH to automate the payment process.
Why doesn’t my invoice show any usage?
The most likely reason is a disconnect between the print monitoring system and our billing system. Please reach out to ar@levifi.com or call us at 888-573-0303 ext. 4 so we can assist you.
Why was I billed estimated usage?
Estimated usage is billed when actual usage readings are not available. These monthly estimates will be reconciled once a current usage meter read is available. The purpose of the estimated usage is to avoid unexpected spikes in service invoices. Please reach out to us when you receive estimated usage invoices so we can assist you in reconnecting your equipment with our automatic meter read system.
How can I return supplies for recycling?
Xerox offers a recycling program where you can return supplies through their Eco Box or for smaller quantities, use your own box. Xerox recycling.
For Kyocera supplies, please reach out to us and we’ll send you a pre-paid Kyocera Eco Box.
How do I track my auto generated supply orders?
If you are not receiving supply shipment notifications, please reach out to our helpdesk at helpdesk@levifi.com
